Return and Cancellation Policy for KROYSHALA

Last updated: 2026-01-04

Thank you for shopping at KROYSHALA. We value your trust and aim to provide a smooth and transparent shopping experience. Please read this Return and Cancellation Policy carefully before making a purchase.

1. Refund Policy

We strive to ensure that our products meet your expectations. Refunds are applicable only under the conditions outlined below:

a. Damaged or Defective Products

If you receive a product that is damaged or defective:

1. Please contact our customer service team within a reasonable time after receiving the product.
2. You may be required to provide clear photos or videos as proof.
3. Upon verification, we will arrange a replacement or a full refund, depending on product availability.

b. Incorrect Items

If you receive an item different from what you ordered:

1. Notify us as soon as possible after receiving the product.
2. We will arrange to send the correct item.
3. You may be required to return the incorrect item in its original condition.

c. Non-Refundable Items

Certain products are non-refundable, including but not limited to:

1. Customized or personalized products
2. Items damaged due to misuse, negligence, or improper handling

Refunds for these items will only be applicable if they are received damaged or defective.

2. Return Policy

To initiate a return:

1. Contact our customer service team at 01614884657.
2. Follow the return instructions provided by our team.
3. Returned items must be unused, in original condition, and securely packaged to avoid damage during transit.

Once we receive and inspect the returned item:

1. Approved refunds will be processed to the original payment method.
2. Replacement items will be dispatched subject to stock availability.

3. Cancellation Policy

1. Orders may be cancelled before they are processed or shipped.
2. To cancel an order, please contact us immediately at 01614884657.
3. If an order has already been shipped, cancellation will not be possible, and you will need to follow the return process after receiving the product.

4. Processing Time

1. Refund processing times may vary depending on the payment method and financial institution.
2. KROYSHALA is not responsible for delays caused by banks, payment gateways, or courier services.

5. Contact Information

If you have any questions regarding this Return and Cancellation Policy, please contact us:

📞 Phone: 01614884657

Our support team is here to assist you and ensure a positive shopping experience